Digital Process Improvement

Full Time

Job Description

  • Facilitate process improvement-based workshops to gather requirements, conduct analysis, and identify improvement opportunities to eliminate of unnecessary complexity within processes, and craft innovative solutions to support strategic decision making  
  • Seek for technologies and innovative solutions which can leverage process efficiencies, cost savings, minimize operational risks, and increase process harmonization  
  • Support Head of Digital Excellence to formulate digital process improvement strategies and determine optimal process improvement and organization change roadmap  
  • Coordinate with related stakeholders to assure appropriate information flow and understand of overall process improvement direction  
  • Take ownership of change initiatives in annual roadmap from redesign process flow and standardize operating procedures to project delivery via internal governance and controls • 
  • Work with multiple stakeholders and operational partners to devise new supports based on the revised processes (i.e., training, reporting, system enhancement, and etc.)  
  • Support special project assignments which mostly related to digital performance management 


  • Productivity and organization  
  • Technological savviness  
  • Creativity  
  • Stakeholder management  
  • Teamwork 

Education and Experience

  • Minimum 5+ years of experience in related field (e.g. Process Management, Process Improvement or IT Process Improvement will be advantage)  
  • Bachelor or higher degree in Economics, Engineering, Computer Science, or other related fields  
  • Energetic with passion for the opportunities to drive business efficiency  
  • Demonstrate process excellence, project management and communication skills to manage improvement initiatives and effectively deliver results  
  • Excellent business acumen and ability to negotiate with business partners  
  • Proven ability to effectively build partnerships and take a relationship-based approach in working with internal stakeholders to deliver favorable results  
  • Good command of written and spoken English  
  • Knowledgeable in Engineering and IT is a must 

Job Summary

  • Vacancy: 1
  • Employment Status: Full Time
  • Job Location: MRT Bangsue, Bangkok
  • Salary:Negotiable