Technical Support Engineer

Full Time

Job Description

1.Application Support
+ Take ownership of customer issues reported and see problems through to resolution
+ Properly escalate unresolved issues to appropriate internal teams or external vendors
+ Diagnose and troubleshoot technical issues
+ Provide prompt and accurate feedback to customers within agreed time limits
+ Prioritize and manage several open issues at one time and ensure all issues are properly logged
+ Follow up with clients to ensure their application/systems are fully functional after troubleshooting
+ Document technical knowledge in the form of notes and manuals

2.Vendor Management
Manage vendor's contract and SLA

Skills

 

  • Experience and in-depth understanding in technology lifecycle management for sustainability
  • Excellent ability to problem solve along with solid analytical skills, understanding of business process and system optimization
  • Ability to work with pressure
  • Excellent communication and Negotiation skill 
  • Must possess exceptional leadership, mentoring and coaching skills
  • Good business understanding, able to identify business problems

Education and Experience

  • Bachelor's degree in Computer Science or Computer Engineer or related field IT

Job Summary

  • Vacancy: 1
  • Employment Status: Full Time
  • Experience:Over 5 Year
  • Job Location: กรุงเทพมหานคร
  • Salary:Negotiable