SCG Cement-Building Materials Co.,Ltd.

Full Time

1. Application Support

Take ownership of customer reporting issues and manage problems through resolution
Properly escalate unresolved issues to appropriate internal teams or external vendors
Diagnose and troubleshoot technical issues
Provide prompt and accurate feedback to customers within agreed time limits
Prioritize and manage several open issues at one time and ensure all issues are properly logged
Follow up with clients to ensure their application/systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals

2. Vendor Management

Experience and in-depth understanding in technology lifecycle management for sustainability
Excellent ability to problem solve along with solid analytical skills, understanding of business process and system optimization
Ability to work with pressure
Excellent communication and Negotiation skill
Must possess exceptional leadership, mentoring and coaching skills
Good business understanding, able to identify business problems